Refund policy

Draft, not final. This page mirrors the Atelier refund addendum at dunamisstudios.com/refund-policy/atelier, which in turn supplements the master refund framework at dunamisstudios.com/refund-policy. Those pages are the controlling documents; if anything here conflicts with them, they govern.

Refund windows#

• 14 days, no questions asked, on unactivated license keys. If you purchased an Atelier license and have not yet activated it on any device, email us within 14 days of purchase and we refund in full. No reason required.
• 30 days, for reproducible defects, on activated licenses. If you have activated Atelier and encounter a reproducible defect, you must report the bug to support@dunamisstudios.net before requesting a refund. If we cannot resolve the defect within reasonable time, you can request a refund within 30 days of the original purchase.
• After 30 days, refunds are at Dunamis Studios' discretion. We do consider post-window refunds for material misunderstandings or duplicate purchases. Email us and we will respond honestly.

How to request a refund#

1. Email support@dunamisstudios.net from the email address used to purchase.
2. Include your order number (from the purchase confirmation email Resend sends immediately after payment).
3. For activated licenses: include a description of the defect and step-by-step instructions to reproduce it.
4. For unactivated licenses: no description required.

Approval decision: within 5 business days. We respond either way (yes, no, or "let's talk").

Processing: within 7 business days of approval, refund issued to the original payment method through Stripe. Bank-side settlement takes another 3 to 5 business days depending on your card issuer.

What happens to your license after refund approval#

Refund approval triggers a license-revocation event on the server. The next time your activated Atelier instance fires its daily heartbeat (within 24 hours of approval), it receives the revocation and transitions to the in-app lockdown screen. The Atelier binary stops working at that point on every activated device.

We ask you to uninstall Atelier from your machines as a courtesy. Per the EULA, the expectation is that you cease use of the software once the refund is issued.

Your wedding data is yours. Atelier stores wedding, vendor, guest, and business data in a local SQLite file at %APPDATA%\studios.dunamis.atelier\atelier.sqlite. Refunding the license does not delete that file or entitle Dunamis Studios to access it. Back it up before uninstalling if you might want it later.

What is not refundable#

• Custom-build engagements. Build Services projects are governed by a separate Master Services Agreement and Statement of Work. Cancellation and refund terms for custom-build engagements are set in those documents and are not covered by this page.
• Major-version upgrades that have already been activated. If you purchase a v2 upgrade and activate it, the 14-day no-questions window has already closed by the activation event. The 30-day reproducible-defect path is still available.

Loyalty pricing forfeiture#

A refund of your v1 license also forfeits the 30% major-version loyalty discount that v1 owners would otherwise be eligible for on v2 and later majors. The loyalty discount is tied to having an active (not refunded) license. If you re-purchase later, you start fresh: re-purchase price is full price, and the loyalty clock begins at the new purchase date.

Chargebacks#

If you initiate a chargeback through your bank or card issuer instead of contacting us first, we strongly prefer to handle the issue directly. Chargebacks are expensive on both sides: the merchant fee for a contested charge often exceeds the refund amount, and chargeback histories accumulate as record signals to the payment processor. Email us first; we would much rather refund and move on than fight a chargeback.

Contact#

Refund requests, chargeback discussions, and any related questions: support@dunamisstudios.net.