Debrief Service Addendum

This Debrief Service Addendum (this “Addendum”) supplements the Dunamis Studios Terms of Sale (the “Master Terms”), which apply to all products and services sold on dunamisstudios.com. In the event of a conflict between this Addendum and the Master Terms, this Addendum controls for Debrief. On all other topics, the Master Terms govern.

Debrief is an AI-powered handoff-intelligence application for HubSpot. When a record changes hands in HubSpot (contact, company, deal, or ticket ownership transfer), Debrief retrieves the relevant record and its associated context from Customer’s HubSpot portal, transmits that data to Anthropic’s Claude API over an encrypted connection, and returns two types of AI-generated Output:

• (a)a structured handoff brief summarizing the record, its recent activity, and context relevant to the new owner, displayed inside Customer’s HubSpot portal (a “Brief”); and
• (b)a conversational message the prior owner can send to the new owner accompanying the Brief (a “Handoff Message”).

Briefs and Handoff Messages together constitute “AI Output” for purposes of the Master Terms §7 and are subject to the AI Output terms therein, including the AI Output sub-cap in §12.

Debrief transmits Customer’s HubSpot Data to Anthropic, PBC’s Claude API as described in the Dunamis Studios Privacy Policy. Anthropic does not use API data to train its models, and Anthropic retains API inputs and outputs for up to seven (7) days for abuse monitoring before deletion. See the Privacy Policy for the full data flow.

Debrief is offered on monthly subscription tiers published at /custom-development/pricing. Current tiers are:

• Starter — 50 credits per month
• Pro — 250 credits per month
• Enterprise — 1000 credits per month

A “credit” entitles Customer to one Brief-and-Handoff-Message generation. Fees, credit allotments, and feature sets are governed by the pricing page and may be updated on notice as described in the Master Terms §5.

First-month bonus. Each tier includes a one-time first-month bonus equal to two (2) times the monthly credit allotment for that tier (currently 100, 500, and 2000 credits respectively for Starter, Pro, and Enterprise). The bonus applies to the first billing period only, is not pro-rated on mid-cycle tier changes, and is not redeemable for cash or credit toward future periods.

Debrief subscriptions are billed monthly in advance and do not issue pro-rata refunds for partial periods, except as required by law or as set forth in the Master Terms §10 (limited service warranty remedy) or §13 (termination for convenience remedy). See /refund-policy/debrief for the full process.

Monthly allotment credits do not roll over.On the first day of each new billing period, Customer’s monthly-allotment balance is reset to the tier’s monthly allotment (plus any active first-month bonus credits). Any unused portion of the prior period’s monthly allotment is forfeited.

Add-on credits do not expire.Credits Customer purchases as one-time add-on top-ups, separate from the monthly allotment, remain in Customer’s balance until consumed or until the Debrief subscription is terminated. Add-on credits are not pro-rated or refundable except as required by law or as set forth in the Master Terms §10 (limited service warranty remedy) or §13 (termination for convenience remedy). On termination, any unused add-on credits expire with the subscription and are not refunded.

Consumption order. When Customer generates a Brief, Dunamis Studios consumes monthly-allotment and bonus credits first, and draws from add-on credits only after the monthly allotment for the current period is exhausted. This protects the non-expiring add-on balance from being drawn down while unused allotment credits would otherwise be forfeited at period reset.

What counts as consumption. Credits are consumed only when a Brief is successfully generated; failed generations caused by upstream Sub-processor errors (including Anthropic API failures) do not consume credits.

Customer may upgrade or downgrade tiers at any time from the account dashboard. Upgrades take effect immediately, with the new tier’s credit allotment replacing the current balance and the tier-price difference pro-rated for the remainder of the billing period. Downgrades take effect at the start of the next billing period.

In addition to the termination rights in the Master Terms §13, Dunamis Studios may suspend or terminate Debrief access if Customer’s use of Debrief violates Anthropic’s Usage Policy or if Anthropic terminates or restricts Dunamis Studios’s access to the Claude API such that Debrief cannot functionally operate.

Debrief operates on commercially reasonable efforts. No uptime guarantee, service credits, or failover arrangements apply, consistent with the Master Terms §18. Debrief performance is materially dependent on Anthropic API availability and response times, which are outside Dunamis Studios’s control.