Legal

Refund Policy

Last updated May 11, 2026

Draft, not final.

This refund policy mirrors §15 of the Terms of Sale. The Terms of Sale are the controlling document; if anything on this page conflicts with the Terms of Sale, the Terms of Sale govern.

How to request a refund

  1. Email support@dunamisstudios.net from the email address used to purchase.
  2. Include your order number from the purchase confirmation email Resend sent immediately after payment.
  3. Identify the product and, where the product-specific addendum requires it, include any additional information (defect description, install date, etc.) described in the addendum.

Approval decision: within 5 business days. We respond either way (yes, no, or “let’s talk”).

Processing: within 7 business days of approval, refund issued to the original payment method through Stripe. Bank-side settlement takes another 3 to 5 business days depending on your card issuer.

Payment-method handling

All refunds are issued to the original payment method through Stripe, the payment processor of record. Dunamis Studios does not issue refunds in cash, store credit (unless explicitly requested by Customer and agreed by Dunamis Studios), or alternative payment instruments. Where the original payment method is no longer valid (expired card, closed account), Customer should contact support@dunamisstudios.net to coordinate an alternative refund destination subject to verification.

How license revocation works in general

Refund approval for a licensed software product triggers a license-revocation event on the Dunamis Studios entitlement system. The product’s next heartbeat or activation check picks up the revocation and the product transitions to its in-app lockdown state for that license. Customer’s local data (where the product stores data locally) is not deleted by revocation and remains on Customer’s device. The product-specific addendum describes the heartbeat cadence, the offline-grace behavior, and the expected user experience after revocation.

For subscription products, refund approval (where the addendum permits) ends the current billing period and stops future renewals. Access to the hosted service ends consistent with the addendum’s description of subscription termination.

What is not refundable under the master framework

  • Custom-build engagements. Build Services projects are governed by a separate Master Services Agreement and Statement of Work. Cancellation and refund terms for custom-build engagements are set in those documents and are not covered by this page.
  • Fees outside the applicable addendum’s refund window. After the window in the product addendum has elapsed, refunds are at Dunamis Studios’s discretion and are considered case-by-case for material misunderstandings, duplicate purchases, or other equitable reasons.
  • Fees Customer disputes via chargeback before contacting Dunamis Studios. See Chargebacks below.

Chargebacks

If Customer initiates a chargeback through its bank or card issuer instead of contacting Dunamis Studios first, Dunamis Studios strongly prefers to handle the issue directly. Chargebacks are expensive on both sides: the merchant fee for a contested charge often exceeds the refund amount, and chargeback histories accumulate as record signals to the payment processor. Email us first; we would much rather refund and move on than fight a chargeback.

For chargebacks initiated without prior contact, Dunamis Studios reserves the right to (a) contest the chargeback with evidence of delivery and Customer acceptance, (b) terminate the affected account and licenses on receipt of the chargeback notice, and (c) decline future purchases from the disputing Customer.

Consumer law

Nothing in this Refund Policy or in a product addendum limits rights Customer has under applicable consumer law that cannot be waived by contract.

Contact

Refund requests, chargeback discussions, and any related questions: support@dunamisstudios.net.